🔄 Returns & Refunds Policy

Kickstart Computers
Operated by A L Mckiggan T/A Kickstart Computers
ABN: 31 564 429 203

We want you to be completely satisfied with your purchase. Please review our returns and refunds policy below.

Change of Mind / Incorrect Purchases

  • Customers have 7 days to notify us of a return due to change of mind or incorrect purchase.
  • A minimum 20% restocking fee may apply.
  • Returned items must be unopened, unused, and in their original condition.
  • Customers are responsible for return shipping costs.

Non-Returnable Items

  • Special orders, software licences, or products specifically ordered in for a client are non-returnable. Customers are notified of this before processing.

Refunds

  • Shipping charges are non-refundable.
  • If an item included “Free Shipping,” the actual shipping cost incurred by Kickstart Computers will be disclosed and deducted from any refund.
  • If an order was processed through PayPal and the PayPal refund period has expired, a non-refundable processing fee equal to PayPal’s transaction charge will apply.

Damaged / Incorrect Items

  • Incorrect items must not be opened. Opened/used incorrect products may not be eligible for return.
  • If an item is damaged in transit, please follow courier procedures (sign off, take photos, or refuse delivery). Contact us immediately to arrange a resolution.

Australian Consumer Law

This policy does not affect your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for major failures, and to have goods repaired or replaced if they fail to be of acceptable quality.


📩 To start a return or discuss delivery issues, please contact:

Phone: 0416 353 501

Email: sales@kickstartcomputers.com.au

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