🔄 Returns & Refunds Policy
Kickstart Computers
Operated by A L Mckiggan T/A Kickstart Computers
ABN: 31 564 429 203
We want you to be completely satisfied with your purchase. Please review our returns and refunds policy below.
Change of Mind / Incorrect Purchases
- Customers have 7 days to notify us of a return due to change of mind or incorrect purchase.
- A minimum 20% restocking fee may apply.
- Returned items must be unopened, unused, and in their original condition.
- Customers are responsible for return shipping costs.
Non-Returnable Items
- Special orders, software licences, or products specifically ordered in for a client are non-returnable. Customers are notified of this before processing.
Refunds
- Shipping charges are non-refundable.
- If an item included “Free Shipping,” the actual shipping cost incurred by Kickstart Computers will be disclosed and deducted from any refund.
- If an order was processed through PayPal and the PayPal refund period has expired, a non-refundable processing fee equal to PayPal’s transaction charge will apply.
Damaged / Incorrect Items
- Incorrect items must not be opened. Opened/used incorrect products may not be eligible for return.
- If an item is damaged in transit, please follow courier procedures (sign off, take photos, or refuse delivery). Contact us immediately to arrange a resolution.
Australian Consumer Law
This policy does not affect your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for major failures, and to have goods repaired or replaced if they fail to be of acceptable quality.
📩 To start a return or discuss delivery issues, please contact:
Phone: 0416 353 501